Markus Grupp

Director of Digital Customer Experience // Indigo

Markus leads a team responsible for designing cross-channel experiences for Indigo customers and employees, while leading a human-centred, design-led transformation across the company. He has held leadership roles in experience, product, and service design at Fortune 500 companies, leading design firms, and start-ups alike, in Canada and internationally. He co-founded and led the in-house Service Design team at TELUS, built and led the User Experience Centre of Excellence at Rogers Communications, and has served in various design management roles at Orange/ France Telecom and Nokia/ Mobile Innovation.